Service Policies

Phone Repair Service, Warranty and Return Policy.

For more information please call us today at +1 (613) 226-4845. Thank you!

One week for exchange or refund for defective hardware items.

All items must be in original condition and packaging.

No exchange or/and refunds after one week.

All returned items are subject to 50% restocking fee.

– All returned items must be in its original cosmetic condition and including all packaging, accessories and manuals. Your receipt is required.
– Refund/exchange will be refused if any packaging, manuals, accessories, blank warranty cards or other items are missing.
– Warranty void if item physically damaged or damage due to external causes including liquids, heat or cold.
– Warranty void if the damaged goods are caused by computer virus, physical damages, misuse, abuse and accidents.
– Warranty void if problem caused by unapproved use of third party products, components or service.
– No Warranty on physically damaged Connectors: power, audio, usb, com, LTP, VGA etc.
– Batteries included with used and refurbished laptops are NOT COVERED BY ANY WARRANTY.
– No exchange and/or refund for items less than $40.
– WARRANTY VOID IF any identification marks, serial numbers damaged or removed.
– No refund, exchange and/or warranty on any software, operating systems, BIOS or drivers, virus and spyware removal.
– We will charge a certain amount for the in-shop software support.
– We do not provide software support over the phone.
– No refunds or exchange on any repairs.
– Repair warranty is limited to the repair of the defective parts only.
– Warranty for in store or onsite service is within one week only with the same problem.
– One week warranty for defective parts only, and if more than a week you are responsible to contact the manufacturer for your remaining warranty.
– No return for opened software products.
– Good title remains with iPhones Repair Ottawa until full payment is received.
– One year parts & labor warranty on new complete systems (hardware only).
– iPhones Repair Ottawa is not responsible for any of your own software and lost data.
– PLEASE NOTE: After two weeks from the day the customer is informed to pick up the phone/tablet and does not come to pick up the phone/tablet we will automatically recycle without notice!!!

– We only service instore.


What We Do More

iPhone Repairs

iPad Repairs

Mobile Phone Repairs

Tablet Repairs


What People Are Saying

Good. Your technician was very friendly and knowledgeable. He pinpointed the problem right away and took the time to explain it in simple terms.

T. Ross


“I have always felt very comfortable asking questions regarding “WHY” my iPhone is not functioning or “What did I do wrong this time?”. All of the iPhone Repair Ottawa technicians take the time to explain what and why my iPhone is not functioning. They always leave me with a better understanding of my phone and how not to hopefully repeat the error again. Thanks for understanding the typical phone users brain.”

E. Ertinklin


Come on time ! Excellent efficient service very highly recommended !! Thank you “

im Burrow


iPhone Repair Ottawa called to say he was running late which was most appreciated and he showed up at the time estimated. I feel confident that the new system and the addition of a joystick adapter that he put together to allow us to use our ancient one.. will do the job. Would definitely use iPhone Repair Ottawa again.



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1433-A Woodroffe Ave
Ottawa ON K2G 1W1


M-F: 10am - 7pm
Saturday: 10am - 5pm
Sunday: Closed

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